FAQs

1. What products does StandCoast offer?

We offer a range of coastal-inspired fashion, including dresses, shirts, and accessories. Our collections are designed for comfort, timeless style, and the relaxed vibes of coastal living. We focus on lightweight fabrics, ideal for the beach or everyday wear.

2. How do I place an order?

Simply browse our collections, select your desired items, choose the size and quantity, and click "Add to Cart". Once you're ready, proceed to checkout where you'll be prompted to provide your shipping details and payment information. You’ll receive an order confirmation email once your purchase is complete.

3. Can I modify or cancel my order after placing it?

Once an order is placed, we process it quickly to ensure fast delivery. Unfortunately, we are unable to modify or cancel an order after it has been submitted. If you made an error, please reach out to us as soon as possible, and we'll do our best to assist.

4. What payment methods do you accept?

We accept various secure payment methods, including major credit cards (Visa, MasterCard, American Express)... All payments are processed through secure channels to ensure your information is protected.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your delivery directly from the courier’s website.

6. Do you ship internationally?

Yes! We offer international shipping to most countries. During checkout, you can enter your shipping address to see the available options and associated costs. Shipping fees will vary based on the destination.

7. How long will it take to receive my order?

Shipping times depend on your location. Domestic orders typically take 3-5 business days, while international orders may take 7-15 business days. Please note that customs processing may affect delivery times for international shipments.

8. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to make changes. Be sure to double-check your address before completing your order.

9. How do I return or exchange an item?

If you wish to return or exchange an item, please contact us within 14 days of receiving your order. We’ll provide you with return instructions. Please note that the item must be in its original condition, unworn, and with all tags attached. You are responsible for return shipping costs.

10. How do I contact customer support?

You can reach our customer support team via email at standcoast@outlook.com or call us at +44 7822016454. We’re available Monday to Friday from 09:00–18:00 (CET). We aim to respond to all inquiries within 24-48 hours.