Warranty

At StandCoast, we believe in the quality and craftsmanship of our products. That's why we offer a warranty to give you peace of mind when shopping with us. If you experience any issues with your purchase, we are here to help.

Our Warranty Policy

StandCoast products come with a 1-year warranty from the date of purchase. This warranty covers any manufacturing defects in materials or craftsmanship. If your item is defective or damaged due to a manufacturing fault, we will provide a repair, replacement, or refund, depending on the situation.

What is Covered?

Our warranty covers defects in the material or workmanship of our clothing and accessories. This includes:

  • Fabric defects

  • Zipper, button, or fastening issues

  • Damage caused by faulty stitching or construction

What is Not Covered?

Our warranty does not cover damage caused by misuse, accidents, or regular wear and tear. Specifically, the following are not covered:

  • Normal fading or wear due to use

  • Damage caused by improper care (e.g., washing at incorrect temperatures, damage from chemicals, etc.)

  • Alterations made to the product by someone other than StandCoast

  • Damage from accidents, spills, or mishandling

How to Make a Warranty Claim

If you believe your product has a manufacturing defect and is covered by our warranty, please follow these steps:

  1. Contact Us: Reach out to our customer support team at standcoast@outlook.com or call us at +44 7822016454. Provide your order number and details of the defect.

  2. Return the Item: We may ask you to send the defective item back to us for inspection. We will provide you with the return instructions.

  3. Resolution: Once we’ve inspected the item, we’ll notify you of the next steps. Depending on the case, we may offer a repair, replacement, or full refund.

How to Care for Your StandCoast Products

To ensure the longevity of your StandCoast items, please follow the care instructions provided with each product. Proper care helps maintain the quality and longevity of the materials.

Customer Support

If you have any questions or need assistance with a warranty claim, please don't hesitate to contact us. We are here to help!

  • Email: standcoast@outlook.com

  • Phone: +44 7822016454

  • Business Address: Via Milazzo 91, 00028 Subiaco (RM), Italy

Important Notes

  • Warranty claims must be submitted within 12 months from the date of purchase.

  • All warranty claims are subject to our review and inspection.